FAQ: Frequently Ask Questions
Q.) What if I want to be a Retailer of Helius products?
A.) If you have any questions or need help you can contact us by sending e-mails to email@example.com or calling (213)-538-8804. A friendly customer services representative will contact you within 24 hours.
Q.) What is the water resistant capability of Helius products?
A.)All the models of Helius are water-resistant. They could be used in rainwater, shallow brooks and rivers. Some models which are noted with the depth of water-resistant can be used within the noted depth. Some ask, “why water resistant’? Because there's no such thing as 'water-proof' take any “water-proof” light deep enough and it will fail.
Q.) What batteries should I use in my Helius flashlight?
A.) You can use Panasonic®, Duracell® and Energizer® batteries bought from authorized dealers, these batteries are suited for use in Helius products.
Q.) What should I do if the flashlight flickers or doesn't work?
A.) There can be several reasons:
Reason 1: If the battery has been depleted.
Solution: Replace batteries (Please confirm the correct installation of anode and cathode).
Reason 2: If there is dirt on the screw threads, interface of PCB and other contacts.
Solution: Clean the contact points by using cotton with alcohol and dry, such as the screw threads and interface of PCB and other contacts.
Reason 3: The head, tube or internal parts of the tail cap have become accidentally loose.
Solution: Add a lite amount of silicon grease to the 0-ring and screw the head and tail (including inside parts of the tail) tightly.